DATA & VOICE SERVICES SUPPORT ENGINEER (ENGLISH+ ITALIAN) (BARCELONA)

Pan-European Telecommunication Company is looking for a Data & Voice Services Support Engineer,native French or Italian with High level of English.

Main Purpose of Role

In this role the successful candidate will be part of a European team of engineers taking care of trouble shooting on hybrid technology products (Voice-IP blend products) for all European markets.

This team of highly experienced engineers will have full responsibility for resolving customer faults and problems occurring on these hybrid technology products and services, including ownership, coordination and management of related tasks assigned to other support teams.

Skills
A logical approach to fault finding and trouble shooting.
Ability to absorb high volume of detailed and complex information.
Ability to control and co-ordinate complex technical situations in a calm and professional manner.
Ability to work unsupervised and stress resistant.
Ability to keep a professional focus, efficiency and excellent customer facing skills in the multi cultural environment of all EU markets.

Knowledge & Experience
Understanding of TDM networks and Voice signalling protocols – including C7, ISDN and Q931
A demonstrable understanding/experience in converged Voice services and protocols (H.323,MGCP,SIP)
Expertise in Cisco equipment - CPE through to high-end router, layer 2 switches and RAS/VPN platforms
In-depth working knowledge of IP networking technologies and routing protocols, including RIP and BGP, knowledge of OSPF is an advantage
Good understanding of IP VPN technologies such as MPLS, IP Sec and notions of GRE
Experience of one or more of the following IP Network Management and support systems: SMARTS, CiscoWorks, InfoVista, TACACS
Experience of trouble-shooting tools such as Telnet, FTP, TFTP and Traceroute
Knowledge of the Managed Network and Internet services supported by the IP and ATM networks
Experienced of working with vendors (Cisco,Nortel,Juniper,Avaya),NOC and Fields operators
Experienced in direct customer interface for technical issues
High level of English
Native Italian